> For an agent: the map of this documentation is at https://escouade.io/en/docs/llms.txt; every page exists in Markdown, at the same address with `.md` appended.

# Service status

> The page [escouade.io/en/status](https://escouade.io/en/status) says, the moment you open it, whether each service of the family is answering.

## What it checks

| Service | What is checked |
|---|---|
| The website | escouade.io itself: it answers, since it serves the page. |
| The account | Sign-in and the account pages, at `compte.escouade.io`. |
| The application | The Escouade workspace. |
| Prescriptio | `prescriptio.fr`. |

The check is done server-side, the services in parallel, three seconds at most each, from their public address: it sees what a visitor sees. Its reading is kept for thirty seconds: refreshing the page in a loop probes nothing more.

## The three states

| State | Meaning |
|---|---|
| **Up** | The service answered, in under a second and a half. |
| **Degraded** | The service answered, but slowly (more than a second and a half), or a server error did not repeat on the second attempt. |
| **Down** | The service did not answer in time, or its error repeated on the second attempt. |

The page states each status in text and in shape, not just in colour. It keeps no history.

## Escouade Mail

Mail has its own status page, which also says what is in service, feature by feature: [Escouade Mail's status](https://escouade.io/en/mail/docs/etat.md) (in French).

## Reporting an incident

A service is not answering, or misbehaving? Write to <contact@escouade.io>, with the time and the address concerned.