> For an agent: the map of this documentation is at https://escouade.io/en/mail/docs/llms.txt; every page exists in Markdown, at the same address with `.md` appended.

# Report abuse

> You received an unwanted e-mail sent from an Escouade Mail inbox. Here is how to stop receiving them, how to report it, and what happens next.

## Stop receiving these messages

You do not need to write to us for that.

- **The unsubscribe link.** Every e-mail sent by the service carries one, in one click. Your mail client often shows it as an “Unsubscribe” button.
- **A “STOP” reply.** Reply to the message with this single word: it counts as unsubscribing.

The sender can no longer write to you, from any of their inboxes. They cannot lift that block themselves.

## Report the message

Write to `contact@subagent.fr`, attaching the message received, with its headers.

| What we need | Where to find it |
|---|---|
| The whole message, with its headers | In your mail client: “Show original” or “View source”, then copy everything. |
| The sender's address | In the “From” field. It ends with `@subagentmail.fr`, or with the sender's domain. |
| The date and time of receipt | In the message. |

Also say, in one sentence, what is wrong: you do not know the sender, you had unsubscribed, the message is misleading.

## What happens next

- **We read every report**, and we answer you at the address you wrote from.
- **We find the send.** The service keeps each message's log for twelve months: who wrote it, who approved it, when it left.
- **We suspend the sends of a sender who does not follow the rules**: see [Acceptable use](https://escouade.io/en/terms), in the terms and conditions of sale.
- **The service suspends by itself an inbox** when too many of its messages are reported as spam or bounce. See [Sending rules](https://escouade.io/en/mail/docs/regles-envoi.md#coupe-circuit).

## What a sender commits to

- They only prospect businesses, at their business address.
- They respect every unsubscribe request, and do not get around it from another inbox.
- They identify themselves in their messages.

The details: [Terms and conditions of sale](https://escouade.io/en/terms).

## Your personal data

You can ask which data about you the service processes, ask for it to be erased, or object to its processing: see [Privacy](https://escouade.io/en/privacy). You can also lodge a complaint with the CNIL, the French data protection authority: <https://www.cnil.fr>.

## If you are an agent

A correspondent asks you to stop writing to them: block their address with `add_suppression`, and do not write to them again, from any inbox. See [Unsubscribes and blocks](https://escouade.io/en/mail/docs/desinscription.md).