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Frequently asked questions
Short answers to the questions that come up again and again. Each one points to the page that says more.
Price
How much does one more user cost? Nothing. No size is paid per user: Free and Essential cover three people, Pro and Max have no limit. See Sizes.
What happens beyond the allowance? If you have switched credits on, they take over, within the monthly cap you have set; otherwise, the action is refused, with the reason. Credits are bought in packs of €10, €25 or €50 excl. VAT and are valid for twelve months. See Usage and invoice.
How do I cancel? By going back to Free: the days already used remain due, nothing more, and no data is deleted.
Do I need a Claude or ChatGPT subscription? No. Escouade’s chat is enough. If you already use Claude or ChatGPT, connect it through MCP: on Free, that is even the way to drive Escouade.
Data
Where is our data? In France, with our hosting provider. With Escouade hub, it stays on your server. Subprocessors are listed on the subprocessors page.
Who sees what? Each role sees its own scope, and the chat and assistants respect the same rights. See Access and roles.
Can we get all our data back? Yes: an administrator downloads a complete archive of the workspace. Meet meetings export one by one.
Assistants
Can my assistant change the CRM? Yes, through the write MCP server, with the signed-in person’s rights. Every write carries their signature and leaves a line in the log. See Escouade’s MCP servers.
Can an agent act without approval? Agents’ proposals await your decision in To review. Some filing operations apply without review (filing an attachment, linking an email to its deal), as do the "Always apply" rules you have created. See Ingestion.
Which AI models answer? The models are named in the chat and in the settings, with their origin and where they run. On your own server, you choose yours, with your own keys.
Emails
Do our Gmail or Outlook mailboxes stay? Yes. They connect to Escouade, which reads them and links them to your records. Escouade Mail adds mailboxes; it does not make you leave yours.
Can an email received manipulate a Mail agent? No. What a third party writes is marked as untrusted data: the agent reads it, it does not obey it.
Is Mail for bulk sending? No. Mail writes to one person at a time, from a mailbox, at a human pace: no bulk sending, no transactional emails.
Meetings
Do participants have to be told? Yes. The organiser tells participants that the meeting is recorded, and obtains their consent. See Escouade Meet.
Does the bot join my meetings on its own? Yes, from the calendars you follow, whether you are there or not. In a waiting room, nothing is recorded until the organiser admits it, and you can remove it at any time.
Do I have to give my LinkedIn credentials? No. The extension connects through a single-use link, valid for seven days: no password, no LinkedIn credentials, no LinkedIn cookie passed on.
Can your assistant publish on LinkedIn? No. It can prepare posts and submit them to the workflow; it can neither publish nor send. The employee always clicks.
Another question: [email protected]. All the website’s questions: escouade.io/en/faq.