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Usage, credits and invoice
You pay for usage, not for people. Each size gives a usage allowance, followed as a percentage over the day and over the week; beyond it, credits take over if you have switched them on. A single monthly invoice covers the whole family.
The Usage page
The account’s Usage page, on https://compte.escouade.io, shows what your organisation has consumed, read from the meter the moment you open it: one gauge per feature and per window, with its percentage, when it resets and, at the pace of the last 24 hours, when it will be full. In Escouade, the same page opens in Settings › Account and subscription.
An alert shows when a gauge reaches 80%.
The allowances
| What is counted | How | Windows |
|---|---|---|
| Questions to the chat | Per question; a question at a more thoughtful level counts for more than a quick one. | Day and week |
| Meet meetings | To the second. One hour in Meet’s rooms counts as a third of an hour. | Day and week |
| Voice | To the second. | Day and week |
| Emails sent by Mail | Per email. | Month |
| Reading files | Per page. No limit in the paid sizes. |
The windows follow Paris time: the day resets at midnight, the week on Monday, the month on the 1st. A week’s allowance is roughly a quarter of a month’s, and a day’s a third of the week’s: a week cannot be emptied in a single day.
Something already started is never cut off halfway: a meeting that runs past the allowance goes to the end, even if the gauge goes above 100%. A meeting is paid for once: its transcription is included in its time.
The free trial
On Free, the free trial replaces the allowance, once:
- one 2-hour meeting (6 hours in Meet’s rooms, which count as a third);
- about 100 quick questions to the chat;
- about 50 pages read;
- no voice.
It is shared by the whole family and is never renewed: what has been used does not come back, even after a spell on a paid size. It is granted once per SIREN number and once per company email domain, at sign-up. The Usage page shows what is left.
Credits
Beyond the allowance, or beyond the trial on Free, credits take over:
- they are bought in packs of €10, €25 or €50 excl. VAT, on the Billing page;
- a pack is valid for 12 months;
- they serve every feature of the family;
- credits offered by the publisher are used before credits bought, then the pack that expires first;
- they are only used if the organisation has switched them on, and within the monthly cap it has set: never more than that cap beyond the allowance, per calendar month.
Without credits switched on, or once the cap is reached, an action that goes beyond the allowance is refused, with the reason.
The single invoice
An organisation receives one invoice a month, for the whole family:
- The size: Essential, Pro or Max, billed in arrears and to the day. A month’s invoice is issued at the start of the following month; each day is paid at the size in force that day. The line names the whole family, since the size opens Escouade, Meet, Mail, Social and Tools. Free is not billed.
- Credits: each pack is paid for when it is bought, then appears, marked as paid, on the invoice of the month in which it was paid.
Payment goes through Mollie: the first purchase sets up a mandate, by SEPA direct debit or by card, on which the following months are collected. A refused direct debit is retried once, three days later.
Each invoice is numbered without gaps (one series per calendar year), carries the buyer’s company name, SIREN number and address, and the statement "TVA non applicable, article 293 B du CGI" (VAT not applicable). Once issued, it never changes: it reprints identically from the Billing page, as printable HTML.
A size offered by the publisher has no line; credits bought are still billed.