Chat, voice and agents

The chat

Ask a question about a customer, a deal or a document: the answer draws on your records and your files, and cites them. When the information is missing, the answer says so. The chat can also prepare a change (a delivery date, a record to create), which you apply or not.

It answers with your rights: it only reads what you read.

Intelligence levels

The chat has four levels, from the fastest to the most thoughtful: Quick (Rapide), Standard, Reasoning (Réflexion) and Expert. A question at a more thoughtful level uses more of the allowance. Free only has the Quick level; the paid sizes have them all. The models that answer are named in the chat and in the settings, with their origin and where they run.

Voice mode

The "Voice mode" button, next to the microphone, turns the conversation into a spoken exchange: the orb comes alive as the assistant listens, thinks and answers. It is the same chat, with the same tools, the same rights and the same conversation: each exchange is written into it, and you find it in writing when you finish. When the assistant has to search, it says so, then answers.

Voice is included in the paid sizes (about 15 minutes a month on Essential), not on Free nor in the trial.

Artefacts

An artefact is a document, an interactive page, a drawing or some code that you keep. Artefacts have their own page in the menu.

• In the chat, the assistant creates an artefact when the answer lends itself to one or when you ask, and picks it up again: "add a column" saves a new version of the same artefact.
• Each artefact keeps its versions: you look back at a past version and can restore it.
• An artefact is private, administrators included, until you share it: with a member, a team or the whole workspace, read-only. It can be pinned to the menu, renamed, put in the bin and restored.
• An interactive page runs in an isolated frame: it reads neither your session nor the workspace’s data. If it wants to read or write in the CRM, an "Allow" banner asks you on its first call; it then acts with your rights, and every write is signed and logged. If it offers a file, a banner gives its name and size, and nothing is saved without your click.
• A page created in Claude is sent into Escouade by the connected assistant (one more version if it is already there), up to 4 MB per version, and works as is.

Automations

An automation has a trigger (a schedule, an email, a file received), steps and a result: a summary of the deals every morning, a check on every file received, a report every week. They are built in the tool, with no code.

Agents

Agents read your emails and your documents and prepare the work: a record to create, a deal to update, an email to link. Each proposal comes with its reason and its source, and awaits your decision in To review.

Your own assistant

If you already use Claude or ChatGPT, connect it to Escouade: it reads your records, your documents and your emails there, and writes there, with your rights. On Free, that is the way to drive Escouade. See Escouade’s MCP servers.