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Ingestion
Ingestion is the path that turns an email or a document into knowledge about your company: it arrives, it is read, sorted, linked to its records, then remembered. What Escouade cannot settle on its own becomes a proposal, which awaits your decision.
The module opens from the "Ingestion" entry of the menu. Its bar follows the path of an email: Overview, then Sources › Rules › Decision model › LLM analysis › To review, then Health and Settings for those allowed.
Sources
The Sources page shows where data comes from:
- from Escouade: each mailbox you read, each Google Drive of the workspace, uploads to the Library;
- from connected applications and services: Meet, whose minutes arrive through the family relay, or supplier invoice software.
For each source: its status, what it brought today and over seven days, and its last arrival. A silent mailbox goes to the top. A mailbox is connected in Settings › Accounts, where its ingestion is switched on: see Connectors.
Sorting, in a cascade
Every email goes down three levels, in order, and stops at the first one that can settle it:
- Rules: the ingestion rules and the decision tree (what is decided for each email, its outcomes, the catch-up). A rule settles without hesitation what always comes back the same way.
- Decision model: a model that learns from your past decisions, with two thresholds per question, set on its screen. It learns from the decisions, ground truths, datasets and extractions the screen shows.
- LLM analysis: a language model votes three times; the decision is taken when the quorum is reached. The screen shows how far the vote agrees with history.
What no level settles goes to To review. The Overview shows, over a period, who settled things: the rules, the model, the analysis, or a member of the team ("Human approvals").
To review: the control centre
To review gathers everything that awaits a human decision: proposals, documents to re-read, questions and the review queue. The badge in the menu shows the count.
A proposal is a change an agent wants to make:
- create a record, update a field;
- link an email to its deal, classify a document;
- create a task, complete a timeline.
Each one says why, cites the email or document that gave rise to it, and gives a confidence score. Approve applies it; reject sets it aside. An applied proposal can be undone, and the control centre keeps track of what was decided.
Rules, when the answer is always the same
When a proposal keeps coming back and you always approve it, make it an "Always apply" rule. It stays visible, and you can remove it.
Some filing operations apply without waiting: filing an attachment in its folder, linking an email to its deal.
Health
Health holds the ingestion alerts. The "Silent mailbox" alert counts in working hours: a mailbox that is quiet in the evening or at the weekend does not ring; "Critical" is reserved for a synchronisation that has truly failed.