Account deletion

This page is a translation; the French version is authoritative.

Version of 5 November 2026.

This page explains how to delete your Escouade account, including when you sign in through the Escouade mobile app for iPhone, iPad and Android.

You created your account yourself

On the web, sign in at compte.escouade.io, open Profile, then Delete my account (https://compte.escouade.io/profile/delete). In the mobile app: Profile, Delete my account, Open the deletion page. Type the requested word to confirm.

You can no longer sign in, your sessions and access tokens are closed, you disappear from member lists and the account stops emailing you. Nothing is erased right away: to erase or recover everything, write to dpo@escouade.io from this address. It cannot be used for a new account without going through dpo@escouade.io.

Two cases come first, and the page says so: if you are the only owner of an organisation with other members, name another owner or remove them; if an organisation you alone own has a paid subscription, cancel it.

Your account depends on your company

On an installation managed for a company, or if your organisation is linked to one, your company’s administrator removes your account, from Members and access. The app and the page refer you there. This action, done by an administrator in the installation, cannot be undone.

By email

If you no longer have access to your account, or to an administrator, write to dpo@escouade.io from the email address of your Escouade account.

Ask for your Escouade account to be deleted, saying that you use it through the Escouade mobile app if you do.

You receive a written answer within one month.

What is deleted

On your request to dpo@escouade.io, we erase:

Your Escouade account and everything attached to it: your memberships of workspaces, your sign-in credentials (sessions, two-factor authentication, external sign-ins) and your notification settings.

A deletion reaches the server’s backups at most fourteen days later, and the encrypted off-site copies at most twelve months later.

What is kept

The data of a company workspace belongs to the company: what an organisation puts into Escouade is processed on its behalf, the publisher acting as a processor. To have it deleted, contact your company’s administrator.

Credit purchases and invoices are kept for ten years, as accounting records (article L123-22 of the French Commercial Code).

Deleting part of your data, without deleting the account

You can ask for some of your Escouade data to be erased (for example your exchanges with the website, or your record in Escouade Social’s shared directory) while keeping your account. Write to dpo@escouade.io from your account’s address, saying which ones. The request is handled within one month and receives a written answer. The data of a company workspace is requested from the company’s administrator.

Retention periods and your other rights are set out in the privacy policy.